We are available from 8:00 AM – 5:00 PM Central Time Monday-Friday with the exclusion of most Major Holidays with a Customer Service Staff and Technical Assistance:
Email: [email protected]
To get a REFUND on a product, you must call Intrasonic Technology, at 877-435-0670 and request and RMA.
Write the RMA# on the box and ship it to:
9525 Forest View St
Dallas, TX 75495
Upon receipt of your Return you will be issued a full refund if:
The product returned is within the Warranty Period
The Product is in Excellent Condition with the Original Packaging when sent to the customer.
Intrasonic Technology warrants its products to be free of manufacturing defects for two years from the date of closing or actual installation with the exception of Speakers which carry a 10 year limited warranty. This warranty only applies to products purchased from authorized dealers and distributors. If proof of installation cannot be supplied, the manufacturing date code may be substituted. Refunds are available by calling our office and requesting an RMA to be referenced on the box upon sending the product back.
This warranty extends to the original user or subsequent owner of the product during the warranty term. Intrasonic Technology will replace or repair the product at its option at no charge with a rebuilt or new product. All products with manufacturing defects must be returned to Intrasonic Technology. *Full warranty description included in product manual.
If an Intrasonic Technology product is determined to have a defect, please call our toll free number (877-435-0670) before any attempt to dismantle or repair the product.
Any attempt to dismantle or repair the product will void the warranty. An RMA (Return Material Authorization) will be required prior to returning a product to Intrasonic Technology for a Refund.
To obtain and RMA number, call our toll free number (877-435-0670) and speak with a customer service representative. All products returned without an RMA number will be refused.